How do I cancel or edit an order?
You can cancel your order while it's still in a Processing status. Once the status changes to Shipped, the order can't be canceled. Once a cancellation request is submitted, it can't be undone.
If the order or item is too far along to cancel, most items can be returned at our discretion.
How do I get a refund?
If you return your item to our Warehouse or by mail, you should see the money appear on your original payment method within five business days (depending on your financial institution).
If we have to cancel an order or item, we'll email you right away to ask how you prefer to get your money back. Learn more about canceled orders and items or contact Customer Care using the button below if you still have questions.
Please be advised that our Brooklyn Warehouse is temporarily closed for onsite pickup. Local delivery and contactless payment options are available to ensure the safety of our staff and valued costumers.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
Why is my order delayed?
Order delays can occur for a variety of reasons; for example, items going out of stock after you place your order. We are doing our best to adjust our course to keep up with the ever-growing demand for popular items. We send order update emails in real-time as inventory and procedures allow.
New estimated delivery dates are displayed in the order tracker.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.